Aqua Travel Group Pty Limited – Terms and Conditions
1. Introduction
The website operated by Aqua Travel Group Pty Limited (ABN 45 607 391 444), accessible through the domain name aquatravelgroup.com.au, is referred to as “The Site.” Access to and use of the Site is subject to the following Terms and Conditions and the Aqua Travel Group Privacy Policy, both of which must be accepted and adhered to by all users. Aqua Travel Group reserves the right to amend these Terms and Conditions at its discretion and without notice. Users are responsible for reviewing these Terms regularly, and continued use of the Site constitutes acceptance of any updates or changes.
2. Use of the Site
The Site provides users with access to a range of travel-related services, including the purchase of holiday packages. Users are advised to review the relevant Product Disclosure Statement for any holiday package purchased to ensure that the product is appropriate for their needs. It is the user’s responsibility to verify the suitability of the products or services before committing to a purchase.
3. Third-Party Information and Links
Aqua Travel Group is not responsible for the content or accuracy of third-party websites or information. The Site may contain links to external websites operated by third parties. These links are provided for convenience, and their inclusion does not imply any endorsement by Aqua Travel Group. The Company is not liable for any damages or loss caused by accessing or relying on third-party websites or the information contained therein. Users should exercise caution and seek confirmation from the relevant third parties prior to acting on such information.
4. Accuracy and Availability of Information
All information provided on the Site is subject to change without notice. Aqua Travel Group makes no guarantees or representations regarding the accuracy, completeness, or timeliness of the information on the Site. The Site and its contents are provided “as is,” without any express or implied warranties. Aqua Travel Group disclaims all warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose. The Company is not liable for any damages, including indirect or consequential damages, arising from the use of the Site or reliance on any information provided therein.
5. Cookies and Internet Use
The Site does not use cookies to collect personal information. However, users should be aware that third-party networks or services accessed through the Site may use cookies. Aqua Travel Group accepts no responsibility or liability for the use of cookies by third-party websites. Users are advised to consult the Privacy Policy for further details.
6. Intellectual Property
All materials on the Site, including but not limited to text, images, logos, trademarks, and other content, are the property of Aqua Travel Group or third parties, and are protected by Australian intellectual property laws and international treaties. Users are prohibited from using or reproducing any materials on the Site without prior written permission from Aqua Travel Group or the relevant third party. All rights are reserved.
7. Limitation of Liability
To the maximum extent permitted by law, Aqua Travel Group shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from or in connection with the use of the Site, even if Aqua Travel Group has been advised of the possibility of such damages. This includes damages arising from errors or omissions in the Site’s content, disruptions in service, or any third-party actions that may affect the Site.
8. Pricing and Availability
The prices displayed on the Site are accurate at the time of posting and primarily reflect low season travel rates. All prices are quoted per person on a twin share basis, unless otherwise stated. Prices are subject to change based on availability and fluctuating rates, and Aqua Travel Group makes no guarantee that prices will remain unchanged from the time of quote. The prices shown at the time of booking are the final prices that will be applied.
It is important to note that the prices listed on the Site may be subject to change, especially during peak seasons or due to fluctuations in currency exchange rates, taxes, or other factors outside Aqua Travel Group’s control. No guarantee is made that the quoted price will be available at the time of booking. Aqua Travel Group will confirm the exact price at the time of booking, and users are advised to verify the current pricing at the time of purchase.
9. Visa Requirements
Passengers are solely responsible for ensuring they have the correct visa(s) for their travel. Aqua Travel Group does not assist in the application or processing of visas for any destination and is not responsible for any issues arising from the failure to obtain the necessary visa(s). It is the responsibility of each passenger to verify visa requirements well in advance of their travel date. This includes ensuring that their passport is valid for the required duration and meets the entry requirements of the destination country.
Aqua Travel Group strongly recommends that passengers consult with the relevant government authorities, embassies, or consulates to confirm visa requirements, including any transit visas, if applicable. Aqua Travel Group cannot be held liable for any delays, denied entry, fines, or other issues arising due to the failure to obtain the necessary visas or documents.
Furthermore, Aqua Travel Group is not responsible for any financial loss, cancellation, or alteration of travel plans resulting from a passenger’s failure to obtain a visa or meet entry requirements. By using the Site or booking through Aqua Travel Group, users acknowledge and accept their responsibility for securing the appropriate visas and travel documents for their journey.
10. Travel Insurance
Recommendation for Travel Insurance
Aqua Travel Group strongly recommends that all passengers purchase comprehensive travel insurance to cover a wide range of potential risks associated with travel. Travel insurance can provide peace of mind and financial protection in the event of unforeseen circumstances, such as medical emergencies, trip cancellations, flight delays, lost luggage, or personal liability.
Advantages of Travel Insurance
· Trip Cancellation and Interruption: Travel insurance can reimburse the cost of non-refundable trip expenses if a trip is cancelled or interrupted due to unforeseen events like illness, injury, or a family emergency.
· Medical Coverage: Medical insurance for international travel is essential in case of an emergency. Travel insurance can cover medical expenses incurred during the trip, including hospital stays, doctor visits, and medical evacuation if necessary.
· Lost or Delayed Luggage: If your baggage is lost or delayed, travel insurance can reimburse you for the essential items you need to buy while waiting for your luggage to arrive.
· Flight Delays and Missed Connections: If your flight is delayed or you miss a connection due to circumstances beyond your control, insurance can provide reimbursement for additional accommodation or travel expenses.
· Personal Liability: Travel insurance can offer protection in case you are held liable for damage to property or injury to others while traveling.
Disclaimer on Travel Insurance
Please note that Aqua Travel Group does not provide travel insurance and is not responsible for any claims, losses, or damages arising from the failure to obtain adequate insurance. While Aqua Travel Group may suggest travel insurance providers, it is ultimately the passenger’s responsibility to select and purchase the insurance that best meets their needs. Users are advised to carefully review the terms and conditions of their travel insurance policy to ensure that it provides appropriate coverage for their travel plans.
11. Travel Services and Limitations
Aqua Travel Group acts as an intermediary for third-party travel service providers (e.g., airlines, hotels, tour operators) and is not responsible for the provision of the services offered by such providers. Any travel services booked through the Site are subject to the terms and conditions of the relevant third-party provider. Aqua Travel Group is not liable for any changes, cancellations, delays, or any issues arising from the services provided by these third parties.
Users are advised to check the specific terms and conditions of travel service providers, including cancellation policies, change fees, and insurance requirements. Aqua Travel Group recommends obtaining travel insurance to cover unforeseen events such as flight cancellations, medical emergencies, or trip delays.
12. Cancellation and Refund Policy
Unless otherwise specified, all bookings made through Aqua Travel Group are subject to the cancellation and refund policies of the respective third-party service providers. Aqua Travel Group will assist in facilitating the cancellation process, but is not responsible for any refunds or charges incurred as a result of cancellation, regardless of the reason.
13. Termination and Suspension of Access
Aqua Travel Group reserves the right to suspend, terminate, or restrict access to the Site at its sole discretion, including for maintenance, updates, or any other reason deemed necessary. Aqua Travel Group is not liable for any interruption or loss of access to the Site, and such actions will not affect any rights or obligations that have accrued prior to the termination or suspension.
14. Privacy and Data Protection
Aqua Travel Group is committed to protecting users’ privacy in accordance with the Privacy Policy, which is incorporated by reference into these Terms and Conditions. By using the Site, users consent to the collection and use of their personal data as described in the Privacy Policy.
15. Disclaimer of Third-Party Advertisements
Aqua Travel Group is not responsible for any statements, offers, or services provided by third-party advertisers or suppliers. Users should exercise discretion and verify the accuracy and reliability of third-party offers and services before entering into any agreements.
16. Force Majeure
Aqua Travel Group shall not be liable for any failure to perform its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, or technological failures.
17. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from the use of the Site or these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.
18. Compliance with Legal Requirements
Users are required to comply with all applicable Australian laws and regulations, including those relating to travel and tourism. Aqua Travel Group does not guarantee compliance with any specific legal requirements by third-party service providers.